We at Avacend are working with some of our clients in evaluating the feasibility, cost, performance, constraints and complexities of integrating and upgrading their legacy OSS / BSS infrastructure, processes and systems, and in some cases completely transforming their OSS / BSS systems to Next Generation truly Digital 5G-ready systems in a phased approach for enabling them to deliver the best multi-play digital services to their customers while empowering them to achieve increased efficiency, automated service delivery, improved quality of customer experience, personalised pricing and next-generation billing besides allowing the service provider to free up funds to invest in their strategic priorities.
The OSS / BSS processes and systems we support include the following :-
- OSS (Operational Support System)
- Network Management
- Service Delivery
- Service Fulfilment
- Service Assurance
- BSS (Business Support System)
- Revenue Management
- Customer Management
- Product Management
- Order Management
Backed by our professionally managed services and implementation expertise, our innovative end-to-end OSS / BSS solutions enable telecom operators and enterprises to monetize subscription across consumer and enterprise segments, maximize the convergence of telecom and IT, accelerate innovation across their service portfolio through delivery of content rich offerings and digital-first experiences to customers and measuring its success throughout the entire customer lifecycle while mitigating business risks.
In keeping with the evolving business model of telecom service providers, our staffing portfolio for OSS / BSS transformations services comprise the following key focus areas :-
- Business Process Re-Engineering
- Performance Optimization
- Real-time charging and policy solutions
- Resource and Network Management
- Billing
- Revenue Settlement
- Customer Management
- Customer behaviour & trends analysis
- Service fulfilment and assurance
- Multivendor OSS / BSS integration
- Cloud-based implementation