- 24x7x365 Technical support – Telephonic, VC (Video Call), Email and Web Based service desk.
- L-1, L-2, L-3 level Technical support.
- Logging fault tickets (FT) on customized Web portal.
- Assigning Fault Tickets to Technical support back end teams.
- Tracking the Fault Response Time and Fault Resolution time.
- Ensuring resolution of fault tickets within the agreed SLAs as per the fault categories – Critical, Major, Minor.
- Conducting Fault Analysis and Generating RCA (Root Cause Analysis) reports.
