Avacend provides solutions and services to our clients in the telecom industry in the use of digital technology for transmission integration, switching, processing, and retrieval of information and to merge various service models into an integrated whole.
With telecom IT today being designed to enable efficient production and distribution of mass market telecom services, connectivity will soon be universal and user defined, making it possible to connect any device or service desired at any time or place making the operator an enabler of rich digital experiences. Avacend is working with enterprises to build self-managed network resources and infrastructure according to real-time business requirements supporting innovation with a portfolio of added business functions, including edge computing and real-time business analytics, as well as key network capabilities with speed, latency and security just to mention a few.
Avacend is actively working with clients on IT related services for the telecom industry. Some of the staffing services Avacend provides to the Telecom IT business are :
- BSS–OSS (IT–Network) Integration
- Network Optimisation
- App Modernization
We at Avacend are working with our clients, some of whom are major telecom operators, for integrating their BSS and OSS systems in order to achieve increased efficiency, automated service delivery, improved quality of customer experience and next-generation billing besides allowing the operators to free up funds to invest in their strategic priorities.
The BSS–OSS integration viz. integrating IT and network services is critical for our clients as it provides them with an opportunity for growth, increased profitability and to better address their customers’ evolving demands, which is a competitive necessity; and because it leads to cost reductions, it simultaneously allows them to reinvest that money into building distinctive capabilities.
Avacend’s network optimization services enable our clients to improve their IT performance and reduce network strain in order to minimize costs and increase data flow. Our network optimization services are based not only on hardware and system architecture, but also on the ever changing data consumption and network bandwidth utilised by subscribers in order to strike a balance between data strategy and the customer experience which is critical to success. Our telecom analysts analyse these high volumes of unstructured, semi structured and third party sourced data to define and maintain that balance.
Our network optimization solutions help in minimising costs and increasing revenues. On the cost side, we achieve network optimization via faster and better understood data analytics and insight into usage, network logs, hardware maintenance, marketing efficiency, peak load analysis, and near real time micro levels of analysis that were previously impossible to do at scale. On the revenue side, we achieve network optimization by combining disparate customer data using detailed records, app logs, social posts, satisfaction ratings, call center data, brand insights and sentiment data for analysis thereby making it possible to derive insights never before accessible. This data can then be used to enhance the customer experience by better predicting loads and providing faster download speeds, minimizing churn, optimizing existing offerings and developing new products.
Expenses add up when a network is down, underutilized, or nearing maximum capacity. With our several years of expertise, we helps our clients identify the leading areas with the highest demand for products and services, highest usage levels, and the highest average revenue per user in the telecom industry. We have deployed our Big Data experts to enable telecom operators to analyze their network performance, subscriber behaviour and create individual network usage policies, thereby improving efficiencies and maximizing revenue streams. Our experts also help our clients to identify the areas with higher demand density to further reduce capital expenditures and improve efficiency.
Telecom operators and enterprises understand they must modernize to remain or become market leaders.
Avacend offers expertise and resources to Telecom service providers and enterprises in their application modernisation journey of accelerating their business processes, some of these being modern mobile app development and platform engineering solutions such as Cloud, API, DevOps, Open Source technologies, etc. to tap more advanced business options and brings our clients much closer to their users while securing their internal processes.
Big Data Analytics
Avacend’s Big Data Analytics solutions enable our clients, some of whom are major telecom operators & OEMs, to succeed in a data driven world by deploying resources to analyze and act on their data so as to identify new sources of revenue, deepen customer engagement, and reduce costs. Being data driven gives them the power to translate their generated data into robust tactics and strategies that pay back their business with never experienced before results.
Some of the areas of IT staffing for telecom includes services in Big Data to measure :
- Customer Behaviour
- Past purchase patterns
- Customer care history
- Voice, SMS and data usage patterns
- Social media activity
- Website visits, duration, browsing and search patterns
- Customer Demographics
- Service usage
- Age, address and gender
- Geographic location
- Type and number of devices used
We at Avacend, as part of our telecom IT services are providing Big Data Engineers, Data Analysts, Python experts and professionals with Big Data expertise to help our clients innovate, compete and aim for higher business value.